Support team

Customer support by the authors

We’re here to help

We do not employ support reps. Instead, asking for help gets you connected to the people who wrote the software. We make sure you get your job done.

Frequently asked questions

Technical support is available via email in English language.

The easiest way is to send an email to our support. Behind the scenes, your email enters our support portal and one (or more) of our developers take it and make sure your problem is solved. Alternatively, visit our help center and click 'Contact' link in the top-right corner of the screen.

Sorry, that is not possible. We've been doing customer support for over 15 years now and phone support is a massive waste of time. We have customers from all over the world, in all time zones. Please use email to open a support ticket instead. Please note that we will let you know if it's necessary for us to connect to your computer to investigate your specific problem.

Databases can be hard, but we have decades of experience. Send an email to our support with the details and we'll help you out. Our software adjusts automatically and fixes a lot of environment issues by itself. It can't fix everything automatically, of course.

We will, unless you opted to be anonymous trial user. Trial is tied to your email account and without it we have no idea who you are.

Please find the contact information on our contact page.

Of course. Please go to the demo request page .

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