Customer support

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Getting help

Please visit our fully searchable knowledge base first.

If you can't find answer to your questions there, write to us at support and your email (with attachment) will instantly be inserted into our customer help application and converted into support ticket.

For pre-sale questions, you can either open a support ticket as described above or contact us via Live Chat.

How your issues are resolved

We've been doing customer support for over 10 years now. Of course, in that time we tried several approaches to maximize customer satisfaction while staying highly effective.

We do not hire clueless low-paid support representatives that put you on wait and don't know what you're saying. Instead, all your enquiries are served by developers who write our applications themselves. You know, people who are probably responsible to your issue will hear about and will fix it very quickly. In fact, CEO and lead developer is handling most of the support himself!

Developers are motivated to keep the bugs and problems to a minimum, provide easy to use user interface and make customers so satisfied they only contact support to say they are so happy with our products :)

We learn so much from our customers. Phone is perfect for chatting and discussing stuff - just not for discussing very specific technical issues.

Phone Support

There is no phone support. We have customers from all over the world, in all timezones. Please use email to open a support ticket instead.

Having some pre-sale questions?

We are available for you at +44 20 8133 4462 for pre-sale questions only and in European timezones only.